Ideas

Minokin1's avatar
Minokin1
New Spectator
5 months ago
Status:
New

Game configuration failed/Failed to retrieve data

Since Sunday 27th October, loading into online games has stopped working. In WOC I constantly get the message "game configuration failed" whenever I am loading into a game no matter which club is used for the session. In other modes, such as versus, I get the message "failed to retrieve data" along with the error code whenever I load into a game. Every single method the web can offer has been tested and the only correlation I can think of is the system update that sony rolled out during Friday 25th October but I did manage to play a few games right after the system update. Nothing in my settings has been changed at all

The workaround has been to create both a new PSN and EA-account and it works as normal

Platform: PS5

When does the error occur: When loading into any online game

What game modes are affected: All online game modes

Network Settings: NAT Type 2 - 1000/1000 connection - Wired - Default DNS

28 Comments

  • greglanders1's avatar
    greglanders1
    Seasoned Newcomer
    3 months ago

    Hey all I've encountered this issue for a week now with no update or resolution from EA. The attached photo is my error code information 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. There are some suggestions here that have had limited success with others. This is an error that we plan on fixing with the January update later this month. If none of what is being suggested works, you should be able to play on a different account.

  • greglanders1's avatar
    greglanders1
    Seasoned Newcomer
    3 months ago

    Do we have any idea when the Next NHL 25 update will happen ?? Or is this just going to be a continuous issues?  

    I have exhausted every option to fix my game, with no prevail. Very disappointing paying 90$ for a game that doesn't work

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    We have a fix planned for this coming with the January update.

  • TallishGaming's avatar
    TallishGaming
    New Spectator
    30 days ago

    THE JANUARY UPDATE DIDN’T FIX IT!!! You think we might maybe see this get resolved before NHL 26?!?!?!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi there. Please send me a private message with your PSN ID. I'll pass it on to the team to see if we can look into your account about this.

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