Xbox X-game loads up, I can access menus, but then when I start a game or practice the game will freeze up?? Tried rebooting, powering down, uninstalling, not sure what to do next? Help
Ideas
I get spinning EA icon in top right corner and I can't resume the game after the 1st intermission. Same issue 3 times in a row. Fun to play the same game 3 times in Franchise mode lol. I think this takes the cake for the most glitchy game EA ever released. So rushed.
I have a similar problem on the PS5 and have already tried the steps you mentioned. No success. As soon as I start a club game 6vs6 or any other match, the game freezes in some situation and I can't do anything anymore. 😭
I suspect it is a server problem in my region.
- EA_Aljo
Community Manager
This is an issue we're aware of and investigating. Do you happen to be using shareplay with someone?
- EA_Aljo
Hi there. Do you happen to have a custom gamerpic? If so, can you try using a default image instead? I know this sounds weird, but I've seen a similar issue in previous games. Thanks!
I will try when I get home from work, thank you!
- EA_Aljo
Sounds good. Thanks.
Unfortunately it still freezes up. Any other ideas? I may uninstall again, clear caches, shut it down, unplug it then stand on one foot while turning around 3 times.
- EA_Aljo
Try deleting the personal saved data for NHL 25. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
Press the Guide button and then highlight the NHL 25 tile.
Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.Did that, redownload the game. It still locks up the Xbox. I have to manually restart the console. Any other ideas? Thanks
- EA_Aljo
I see you've tried practice mode. What other modes are causing this?
Also, are you always choosing the same team? If so, can you try a different one?
I tried the Initial Florida vs Edmonton. Lock up. I can go through the menus, change rosters, etc. as soon the gameplay or animations start it locks up.
- EA_Aljo
Can you try different teams in Play Now?
Switched teams, same result. Factory reset? Was there a patch coming out today? Or was it yesterday?
I tried clearing the MAC address also, changing HDMI ports , tried setting up the Xbox to offline(actually got to play about a minute before it bricked up). Not a great experience.
- EA_Aljo
Is your console in a well ventilated location with the vents free of any dirt and debris? This is sounding more like a hardware issue.
I can try blowing it out, but every other game including NHL 24 works with no issues. Does NHL 25 impose greater demands on the console?
Can you explain “a hardware issue”?? Every other game works(including NHL 24). The Xbox is updated also.
