Ideas

77xh2e4wfq28's avatar
77xh2e4wfq28
New Spectator
13 days ago
Status:
New

Missing xp bonus pack

I've completed the hut xp with a million plus xp points. It keeps saying that I've earned the last bonus xp pack but it's not in my inbox. It's been over 24 hours still no pack

  • Mr_ERC's avatar
    Mr_ERC
    Seasoned Newcomer

    Same here, finish all the bonus pack and nothing on my store Unopened packs.
    - Quit completely the game then restart, still not there.

    I'm on Xbox X.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. We are aware of this issue and investigating it.

    • martmet's avatar
      martmet
      Seasoned Newcomer

      Any update on this? 

      The new XP path arrives soon and  I spent a lot of time to get this done before the time is up, not having a reward now is a big deal, especially since the other packs had extremely bad content.
      I know none of this is your fault, but it would be great to have answers on this issue and what is going to be done for the pack that we didn't get.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        I've requested an update, but most likely won't be able to report back on this until Tuesday.

    • 77xh2e4wfq28's avatar
      77xh2e4wfq28
      New Spectator

      How long does it take to investigate? It's not the JonBenet Ramsey case. RIP and LFG already. Jeebus!!

  • It's been over a week now since this issue popped up for us. I've created cases for this since last week.. how is this still an issue? Can you please figure this out? The player base has dwindled down, and if people don't get the rewards they are promised for the time and effort that is put in, more will dissappear. This is just bad business at this point.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      I've requested an update on this issue and will report back when I have some news.

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