As the team continues to work on various softlock issues, they have identified a fix for being stuck on Isle of Grom.
This fix was rolled out with update 0.27.7, however, for those stuck it may not have retroactively fixed the issue.
Overnight (Oct 8), a fix was pushed for those still stuck on Isle of Grom and we've seen reports of players logging in and being automatically pushed to San Vansterdam.
If you still stuck on the Island after completing the tutorial (Ferry won't show up), please post the following:
Platform
Username in-game
Other softlock issues will be moved/removed. This thread is specifically to catch those stuck on Isle of Grom.
Ideas
24 Comments
Same to me
Having issues with the screen taking long to get to the tutorial island then crashing either at the getting scoreboard scene or mega ramp
username:mhyamon24
platform: Xbox series s
my game crashes when I try to get down the ramp
Username: LeonHut
Plattform: PC/SteamCrashing in tutorial ramp.
Platform: PC - Steam
Username in-game: CewlydAt various stages of the tutorial the game crashes. Either right after I climb the wall, while the skateboard is floating, or when I try to pick up the skateboard. My username is Jinx. Im playing on PC through Steam.
I AM STUCK ON THE MEGA RAMP I HAVE 85MIN ON THE GAME AND HAVEN'T PLAYED IT YET
USRENAME :nrg_bobo
PLATFORM:STEAM
HOPE YOU FIX IT SOON
when i pick up the board on starter island the game just crashes.
platform:pc
username:santtu_plays12
A couple seconds after getting the board on the tutorial island my game crashes. If I skip the dialogue of the board it still crashes.
Platform: Steam
Steam ID: https://steamcommunity.com/id/DatFozzyy/
EA Username: FozzyyLad
Played on steam and the EA launcher, same crash on both
Crash Message is "Failed to Allocate Memory".
I have 64gb Ram and a RTX 4 series card so that shouldn't be a problem.Been trying to get this to work for almost four hours now.
Stuck in tutorial after the grinds still cant even load into the game and if i do its just a white screen tried through both steam and EA nither worked
I'm on PC and after MANY crashes I could barely make it through the character creator, only to be met with a long loading screen, then an empty black void with the compass unmoving at the top, with only the start/pause menu useable. Since then it has not launched again even ONCE. Clearly this is a big issue here, more than just making it off the island but even getting TO the tutorial itself. I want to play this game but to go through all of this just to get the game running is insufferable.
