Ideas

Fiendir's avatar
Fiendir
New Spectator
23 hours ago
Status:
Investigating

Neighbourhood Progress reset & stuck at 0 / 0

  • Description of the issue:

Right after the Season 3 maintenance was over and I hopped in to check things out, all of my neighbourhood levels and progress got reset/bugged out. They are simply stuck at 0 / 0 and will not update or progress at all.
Can't buy any product boxes either, even if it shows that I already have multiple boxes unlocked in said neighbourhood. It's been like this two weeks.

  • Steps to trigger/reproduce the issue:
  1. Start the game as usual
  2. Look at the 0 / 0 on your current neighbourhood and wonder if all your progress gone
  3. Write bug report and hope for the  best.

I've seen a handful of other people post on reddit and the discord with the same issue.
Still no acknowledgement as a known bug, which worries me a ton.

  • Platform:

PC (Steam)

  • Troubleshooting steps already performed: 

Validated files through Steam.
Reinstalled game completely. 
Attempted to run a few missions both old and new in every neighbourhood hoping it would fix things.
No luck.

 

5 Comments

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey everyone,

    Thanks for letting us know about that. I've passed the information on to the team for further investigation. 

  • Same for me. Been like this since the start of the season. When I'm in Isle of Grom, it shows normally

  • I got on for the first time in a while and I have restarted the game multiple times and it never fixes. I've opened them before as you can see in the pictures but it shows up that they're locked for some reason?