I was told my account was linked to another EA Account which was submitted for deletion through the Rights of Forgotten process. I have no knowledge of this, no recollection of every doing this, and have spent over 3 days dealing with support with no answer other than "There's nothing we can do", support finally told me I needed to submit a bug report. I still have no resolution and am so very frustrated and irate as a player and customer
Ideas
Account will not access Webstore
8 Comments
- gsk2p1q1jtil1 day agoSeasoned Newcomer
I would also like to inquire. I've spent money on the in game store on my account, but I would have much preferred to utilize the Webstore for the Kessel Run rewards, but because of the system errors I have been unable to do so. Is there any chance I can be compensated with some of those rewards or something for the money I spent, since this issue is not the fault of me as a player, but seems to be a system issue
- EA_Gunner14 days ago
EA QV Team
It will take a few months. This ticket has been under investigation for a long period of time
- gsk2p1q1jtil14 days agoSeasoned Newcomer
I apologize, I am just reaching out again as I haven't heard anything as far as updates, and with the new content coming out next week, I very much want to be able to utilize the webstore for my account as I plan on spending money on your game. Please let me know what's going on, thank you.
- gsk2p1q1jtil15 days agoSeasoned Newcomer
Per my previous message, thank you for putting this under investigation. Roughly what is the timeline I could expect an update?
- gsk2p1q1jtil16 days agoSeasoned Newcomer
Thank you for placing this under investigation, roughly how long estimated can it take to receive an update?
- EA_Gunner17 days ago
EA QV Team
Status changed:NewtoUnder InvestigationThanks for the confirmation. The issue with the error is under investigation.
Customer services won't be able to assist you with a right to be deleted restoration due to legal regulations.
- gsk2p1q1jtil17 days agoSeasoned Newcomer
Yes, it does not allow me to and constantly gives me this error. I was told I cannot unlink it because it's attached to an account set for deletion, to which again I do not recall ever doing. I have been dealing with this for over 3 days and I'm just so tired and wanted positive resolution as a customer.
- EA_Gunner17 days ago
EA QV Team
Have you tried unlinking the account in-game?
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