Ideas

gsk2p1q1jtil's avatar
gsk2p1q1jtil
Seasoned Newcomer
18 days ago
Status:
Under Investigation

Account will not access Webstore

I was told my account was linked to another EA Account which was submitted for deletion through the Rights of Forgotten process.  I have no knowledge of this, no recollection of every doing this, and have spent over 3 days dealing with support with no answer other than "There's nothing we can do", support finally told me I needed to submit a bug report.  I still have no resolution and am so very frustrated and irate as a player and customer

8 Comments

  • gsk2p1q1jtil's avatar
    gsk2p1q1jtil
    Seasoned Newcomer
    1 day ago

    I would also like to inquire.  I've spent money on the in game store on my account, but I would have much preferred to utilize the Webstore for the Kessel Run rewards, but because of the system errors I have been unable to do so.  Is there any chance I can be compensated with some of those rewards or something for the money I spent, since this issue is not the fault of me as a player, but seems to be a system issue

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    14 days ago

    It will take a few months. This ticket has been under investigation for a long period of time

  • gsk2p1q1jtil's avatar
    gsk2p1q1jtil
    Seasoned Newcomer
    14 days ago

    I apologize, I am just reaching out again as I haven't heard anything as far as updates, and with the new content coming out next week, I very much want to be able to utilize the webstore for my account as I plan on spending money on your game.  Please let me know what's going on, thank you.

  • gsk2p1q1jtil's avatar
    gsk2p1q1jtil
    Seasoned Newcomer
    15 days ago

    Per my previous message, thank you for putting this under investigation.  Roughly what is the timeline I could expect an update?

  • gsk2p1q1jtil's avatar
    gsk2p1q1jtil
    Seasoned Newcomer
    16 days ago

    Thank you for placing this under investigation, roughly how long estimated can it take to receive an update?

  • Status changed:
    New
    to
    Under Investigation

    Thanks for the confirmation. The issue with the error is under investigation.

    Customer services won't be able to assist you with a right to be deleted restoration due to legal regulations. 

  • gsk2p1q1jtil's avatar
    gsk2p1q1jtil
    Seasoned Newcomer
    17 days ago

    Yes, it does not allow me to and constantly gives me this error.  I was told I cannot unlink it because it's attached to an account set for deletion, to which again I do not recall ever doing.  I have been dealing with this for over 3 days and I'm just so tired and wanted positive resolution as a customer.

Featured Places

Node avatar for SWGOH Bug Reports

SWGOH Bug Reports

Report bugs in STAR WARS™: Galaxy of Heroes and see what other players are talking about.Latest Activity: 4 minutes ago
4,254 Posts