Can’t purchase episode pass

ye its usually not recommended to buy on the online page since many people including me have had an issue when buying it there. When i got that error they still took my money and when i tried to talk to customer support they just said that it wasnt them and that i should talk to my bank about it. The bank said i should contact customer support again cuz they did take it. So i was just stuck in an endless loop, If you are going to buy something do it in the game, ik that the coaxium rewards is why ppl use their webshop but tbh its too unreliable