Hello EA Support,
I am reporting a possible issue with the Guild Events Store in Star Wars: Galaxy of Heroes and requesting an investigation and crystal reimbursement.
On October 18, 2026, I repeatedly refreshed the Guild Events Store attempting to purchase Darth Malak shards.
Despite paying for multiple refreshes, the Darth Malak shipment continuously displayed the exact same offer: 10 shards for 3,800 Mk I Guild Event Tokens.
My balance was approximately 3,161 tokens, meaning I could not afford this shipment. I was specifically trying to obtain the smaller 5-shard offer.
I continued purchasing refreshes until the next refresh would have cost 200 crystals. Other items in the store changed normally, but Darth Malak’s shipment remained identical.
This issue also persisted through multiple automatic store refreshes on October 18 and into October 19. Eventually, the Darth Malak shipment changed on October 19, but only after I had already spent a significant amount of crystals.
I understand that store inventory can be randomized. However, I am concerned about the repeated identical shipment across so many paid and automatic refreshes.
I am requesting:
An investigation into my Guild Events Store refresh history on October 18–19, 2026.
Verification that Darth Malak’s shipment was functioning correctly during those refreshes.
Reimbursement of the crystals spent on repeated paid refreshes that did not change the Darth Malak offer.
Please escalate this report to the appropriate technical team if necessary.
Thank you for your assistance.
