Missing 55 Dart Revan fragments, this happened to me at Christmas

I did not receive 55 Darth Revan fragments, this happened to me on December 24, 2024, after buying the two Light Speed ​​Revan that came out in December of last year, I dedicated myself to getting both Revans but when I realized I was missing 55 Darth Revan fragments and since that day I sent incidents, they asked me for information and I sent it but I was completely ignored and my incidents were closed, I spoke to EA support but they told me to wait and since then, March 21, 2025, I still have no response, this really discourages me from buying anything in the game again