I have already opened a ticket with EA Support and nothing has been done. So here is my post again...
I spent money on a large pack of crystals today so I could get Spider Legs Maul unlocked, I then went and purchased the packs necessary, but magically 3 packs were purchased without me getting any shards or anything. If I could be refunded those crystals, that would be fantastic. I had 10,260 and then all of a sudden I had 6,363 after I was already long done getting the packs. In fact I had already unlocked Maul when this happened. So please return the crystals I lost somehow. Thank you very much.
