I purchased the Episode pass through the webstore at 7:27pm EST on 2/10/26 and still have not received it in game. I received the email from EA with confirmation of my order. As well as an email from Paypal which I used to purchase it and my bank account showing the payment as processed. What steps do I need to take to correct this issue? It has been almost 48 hours since the purchase and still has not shown up. I signed in on my phone and tried to "restore purchases" multiple times but it still has not shown up. EA_Gunner guild mates have told me you are who I should reach out to. I apologize if that is incorrect. I can share whatever is needed as proof. My Ally Code is 293-929-986. Thank you for your time.
Ideas
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As stated in my original message I have already gone through these steps and have still not received the Pass that I paid for. The webstore and the game do not show it on my account despite using the "restore purchases" feature multiple times both yesterday and this morning. CG took my $21.19 and I would like someone to assist me in actually receiving what I paid for instead of posting a link to steps that I have already stated I have attempted.
EA_GunnerEA QV Team
Status changed:NewtoResolved
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