Hi, I haven't been able to login for 24 hours now. I've deleted the cache, deleted the game and reinstalled 10 times but it keeps telling me the session is expired and I need to reload. After the re...
Ideas
Every time I go to launch Star Wars Galaxy of Heroes I get the same error message.
Connection Lost window. Your session has expired... hit the green button to reload.
Sign into Google Play? window. Hit the green button "sign into google play" to proceed.
This loops you back to the connection lost window.
Tried clearing cache, resetting device, deleting and reinstalling game, tried creating an EA account, downloading PC version, all dead ends. Same connection lost error loop happens every time.
If I choose play as guest, then hit the gear wheel, then the green button that says connect...
Cannot use the green button for EA connect because I never connected this game to an EA account. Actually made a EA account last week to try the PC client to see if I could get in that way. But I can't because you have to load the game and hit a button inside to link to EA Connect. So that is worthless.
Cannot use the button for sign into google play because that takes you back into the connection lost error loop.
Cannot use import account button because that assumes you have already connected an EA account to your SWGOH profile, which of course you can't do if you can't start the game.
Stuck in a loop of errors. Advice from the forums says delete google play games or sign out of it. How exactly am I supposed to do that? I don't see any way to sign out of google play games without losing all progress in all linked games.
I would file for a support ticket but you need to provide the player id which can only be seen inside the game. So that's another frustrating dead end.
I played every day for years and I am a TW officer in my guild. I don't take on personal responsibilities like that lightly. I have been blocked from the last two TW due to this error. This is a serious problem to be and I am frustrated by all the failed attempts to get it to work. Don't tell me to connect to my EA account, my only previous authentication was through Google Play Games. I want to delete my EA account as soon as possible.
The workaround is only a "potential workaround". Personally it hasn't helped me and I've been unable to login for 11 days.
Unfortunately the issue doesn't seem to be taken serious by the development team as there is no communication at all. All while we lose progress (as well as the guilds we are in), as we can't do **bleep** in events or use our energy that has stopped compiling long ago.
It is costing us thousands of crystals worth of stuff, but potentially CG costing thousands of dollars as well, as players will start finding alternative games to spend time on reconsider whether they should return to the game - myself included. A lot of people might have been thrown out of their guilds and well have to find a new group of ingame friends.
I have the same issue now. Cannot log in... Upvoted,
I have same issue since this afternoon