Hi, I haven't been able to login for 24 hours now. I've deleted the cache, deleted the game and reinstalled 10 times but it keeps telling me the session is expired and I need to reload. After the re...
Ideas
Every time I go to launch Star Wars Galaxy of Heroes I get the same error message.
Connection Lost window. Your session has expired... hit the green button to reload.
Sign into Google Play? window. Hit the green button "sign into google play" to proceed.
This loops you back to the connection lost window.
Tried clearing cache, resetting device, deleting and reinstalling game, tried creating an EA account, downloading PC version, all dead ends. Same connection lost error loop happens every time.
If I choose play as guest, then hit the gear wheel, then the green button that says connect...
Cannot use the green button for EA connect because I never connected this game to an EA account. Actually made a EA account last week to try the PC client to see if I could get in that way. But I can't because you have to load the game and hit a button inside to link to EA Connect. So that is worthless.
Cannot use the button for sign into google play because that takes you back into the connection lost error loop.
Cannot use import account button because that assumes you have already connected an EA account to your SWGOH profile, which of course you can't do if you can't start the game.
Stuck in a loop of errors. Advice from the forums says delete google play games or sign out of it. How exactly am I supposed to do that? I don't see any way to sign out of google play games without losing all progress in all linked games.
I would file for a support ticket but you need to provide the player id which can only be seen inside the game. So that's another frustrating dead end.
I played every day for years and I am a TW officer in my guild. I don't take on personal responsibilities like that lightly. I have been blocked from the last two TW due to this error. This is a serious problem to be and I am frustrated by all the failed attempts to get it to work. Don't tell me to connect to my EA account, my only previous authentication was through Google Play Games. I want to delete my EA account as soon as possible.
I finally got out of this Connection Lost error loop after weeks of frustration. I already tried the obvious things like uninstalling the game and reinstalling it, other suggested workarounds, retrying over and over like it was the C-3PO event, throwing my phone down and yelling at it, etc. What worked was BlueStacks 5 for Windows 64 bit, emulating Android Pie. This allowed me to log into the game and hit the button to link my SWGOH saved game to the EA Connect software. Here is a short version of the steps that led to success:
ok
-Connection Lost Error Loop
-Went to EA web site and created an account
-Installed EA desktop client software and SWGOH for PC
-Still can't play because you have to hit that button inside the game to link to EA Connect
-Logged in to EA account on my phone by posting in bug forums
-Uninstall Google Play Games
-Restart
-Reinstall Google Play Games
-Connection Lost Error Loop
-Uninstall Google Play Services
-Restart Phone
-Reinstall Google Play Services
-Connection Lost Error Loop
-Play as Guest, Gear wheel Icon, Connect, EA Connect leads to a new error message that says "This is an error. [OK]"
This was the first sign of hope because I was getting a new error message I never got before and it was not a part of the loop.
-Install Bluestacks 4, unsuccessful, uninstall BS4
-Install Bluestacks 5, Android Pie
-SUCCESS got into the game for the first time in 3 weeks!
-Use the game interface to link to EA connect
-Logout of BlueStacks 5
-Login on EA windows app and play on the PC version
-Logout there and shut down computer
-Connection Lost Error Loop on phone!
-Play as Guest, Gear wheel Icon, Connect, EA Connect leads to a new error message that says "This is an error. [OK]"
-Play as Guest, Gear wheel Icon, Connect, IMPORT
That's IMPORTant because this option never worked before, but now, when I tapped Import it has my EA account name in there!
-Tap account name, accept, and it launched back into that familiar dusty cantina at last.
So that was the workaround fix, for me, at least.
Even after I went in with BlueStacks 5 and linked to EA Connect, the EA Connect feature in the phone app failed. It said it was sending me a code to my email, and I typed that code in, but it was a failure with avague error message after all three attempts. Something like, "This is not working, please try again later." But the route was PLAY AS GUEST, settings, connect, IMPORT, and then tap on your account.