As the title says. I tried to buy a guildmate the Malgus LSB, it didn't work, TWICE. The first time the game gave me the bundle instead, I got refunded for that. However, the 2nd attempt claimed it s...
Ideas
Hi, I purchased the Malgus LSB gift bundle for two guild members and they did not get them. Tried twice on each, and it shows up on my Apple Pay, but they haven’t received the bundle. One of the guild members is my brother, and the Wat LSB did go through, as did a crate of crystals… so I need them to get their bundles and a refund on the duplicates please.
The lack of help and responsiveness has led me to quit playing this game. I feel I can't trust the company with money after this.
I have recommended my friend pursue a refund for the unfulfilled gift.
Update: I've been asked to log into my cases and resume a case but all get a never ending connecting screen.