[BDK] Vacuum does not work or any action at all

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do. Please pick a thread tag for that.
• Does it matter which vacuum cleaner you use ?

I just downloaded this kit and am experiencing the same thing as well.

The Big Cleanup add-on doesn't work properly. The dust system is turned on in the gameplay menu. I have vacuum cleaners but I can't click on them, nothing appears, and when I click on the floor there's no vacuum option.

Hi oqi1s4tftrto​ 

I merged your post with the main thread for this. Please provide the information asked in the pinned post.

Hi, I'm having a persistent issue with a newly bought Kit /  Set  in the Marketplace. (Bust the Dust).

All Features are missing, the Vacuum Cleaners are only Deco, no Dust /  Dirt is showing up, I have no Aspiration available and sadly no Dust Bunnies either.

The Marketplace says it's installed, but I can't organize it in the EA-App. In-Game the Option is activated but nothing happens. The Folder of this Set / Kit is Missing in the main Installation path, it only shows up in the Subfolder: Delta.

I have already tried the following without success:

• Cleared EA-APP Cache and performed multiple 'Repair' Cycles and a freshly Installation.
• Manually deleted the SP Folder in Delta-Folder and tried a re-download (In the Marketplace)
• During all this I disabled the Antivirus / Firewall (just in case) and started all as Admin.
• All was tested with and without MODS - no difference
• The Installation was checked as well in the Regestry (Win10) - no SP-Folder from the Kit

Is there a Problem with the 'Entitlements' / Licenses when you buy something from the Marketplace? 

Is there a way to get a working Installation for this and maybe other Kit's / Packs from the Marketplace? (for Futur purchases)

I have the same problem with the Restoration Workshop kit (got it from the marketplace). There is a report if you look by ''appliances''. 

I have the same problem. The aspirations that are supposed to come with the kit are also missing. I'm also having the same problem with the Restoration Workshop kit and the previous commenter and I also have a problem with the chair from the Comfy Gamer kit; I can't interact with it.

Hi Sagal1976​ 

I merged your post with the main thread.

Please send the info asked in the first thread to EA.

Marketplace installed things are installed in the appData folder, not in the installation folder.

Hi ! I bought bust the dust kids two weeks ago. vacuum doesn't work, i can't put it in the inventory, i can't plys at all with this pack. EA doesn't know what to say, can't help, that's frustrating

I recently purchased the Bust the Dust kit, and I can't vacuum anything with it. When I click on the vacuum, nothing happens. I also don't have the aspirations that should come with it. Is there anything that I could do to fix that? I tried clearing the cache and uninstalling the pack, but it doesn't work.

I recently bought the pack and I'm having the same issues. The vacuum won't work at all, and aspirations are missing!!

Good news everyone! The new update from today April 16th, 2026 seems to have fixed this issue. I updated my game. At first vacuums were not working but after updating I went to the Marketplace —-> My collections and reinstalled the pack (as I did yesterday) and it worked! Vacuums are back up and running! ☺️

Ok, I’m not sure what’s happening as I went back to the game a few hours after I “resolved” the issue and I’m back to square one, vacuums are back at not working. Seems like I spoke too early. 

Same here, after the update I reinstalled the kit (RWK) and it worked but then I logged out and surprise! the appliances were useless. Can we even get a refund on moolas? Now that the kits are back in the EApp I prefer to get them from there.

I'd rather get them there too.... I tried everything to get this kit to work 😭

It's great that you released an update that didn't fix anything! And it's great that you brought back the kits to the EA app... But they still don't work for people who bought them on the Marketplace... I bought the Bust the Dust kit on the Marketplace, and all I have in the game are vacuum cleaners that still don't work. Fix this once and for all or give me a refund (not any Moola refunds), because if you can't fix something and you're adding new things, I'm not going to spend any more of my money on you.

I did everything I could, repaired the game, created new clean saves, with or without mods the vacuum cleaners still don't work, so it's a problem on your side, not mods or other excuses. 

Fix this properly and don't introduce new things that only ruin the game!!!!

To make things even funnier, I checked the EA App and it shows me that I can buy Bust the Dust but I bought it shortly after the marketplace was launched...

I've already spent my money on this!!!

EA what's wrong with you? 😐

WTF I just seen this also?! I brought this kit too! 😱
I cant even uninstall with the marketplace to reinstall to see if it is then fixed

You should have possibility to unistall and install it again on Marketplace (unless EA broke something again with the last update 🤡) but it won't help - still doesn't work. I've uninstalled and reinstalled Bust the Dust several times and it still doesn't work. It's a bug on their end. I'm so upset that they're introducing new features like the Marketplace and then the game becomes unplayable.

I have this issue as well! I got the kit from the marketplace. Anything I got from the EA app seems to work fine, but I got the Bust the Dust kit from the Marketplace, and it doesn't work. Can't add my vacuums to my inventory, and while I see the sparkles signifying that the dust kit is on, dust doesn't actually gather, so it just sparkles for nothing.

I also just purchased this today in the marketplace and it's useless. It worked until I had to restart my game and now nothing. It's basically a decoration. Very annoying. 

Hello crinrict​ , I'm having exactly the same issue as Sagal1976, but I have no clue where is the appData folder to send the info asked 😓the only folders with TS4 in my pc are the ones into Steam folders (with Data and Delta as well, but I'm not sure if are those...). Is there a way to identify which folder contains the appData? (If is an EA folder, Steam folder, etc...)

It's a hidden folder so you have to unhide it first.

Once you have done that, you can find it in the path given in the first post.

The same is happening to me and I have come to realize that buying marketplace kits is out of the question now. First bust the dust and now book nook. Items that are supposed to be clickable aren't so we can't interact with them. The first kit I was refunded for with moolah and re-purchased through the EA app so it works. The second I'm not trying to explain it all again for another hour to an ea agent that doesn't understand what I'm saying, so I just bought it in the EA app instead. Out another 5 dollars.  EA app purchases work fine. Not marketplace.