Black Sims/Werewolves (Patch 1.116.223)

Easy fix, just erase all in-game data of your legacies and their skin will be good as new.

This just happened to me too.  This is in my legacy save so yes, I have mods/cc but it was fine before.  I did not have this problem before today.  Never used tatoos as the above users had.  This sim is not a gallery download, nor is the lot.  She was created in this save file several months ago.

My werewolf Sims are completely black in CAS. I am not using Mods, skin tone doesn't matter, and it's happening with or without custom tattoos. I tried repairing the game and clearing the cache. I can only see the fur when I click on Paint Mode.

I am using a PC. 

I wanted to start this discussion to see if other console players are experiencing VOID/BLACK Skinned sims. After the latest update after July 2025. I have had complete saves and households completely vanish and are not recoverable. There is no way to restore or repair on console. There are times I reload my game and all my saves are missing. To recover them I have to completely reload/relaunch the game and ever. Restart my X Box Series X I find this absolutely unacceptable. I completely recreated my sims and households/lots and now half of my sims are voided out. It causes my game to constantly crash. I cannot play at this time and nothing is being said about it. I've literally purchased all but 4 packs in total and it takes forever to uninstall and reinstalling all the packs just for nothing to be resolved. Then online they only are fixing it caring about PC players. Up until now I have always bought the games on PC but my PC broke and I wanted a console so after updating I both the game on PC and I feel they shouldn't be allowed to make console games anymore! This is terrible. I've spent thousands on the games and spent 48hrs updating content just for it to be all erased and to have to work ! So God knows when I will be able to ever play my sims let alone redo all the work into updating my sims! For my play through- XBox player Name - Geebahie 

Correct, no matter how many times I try to refresh the skin or take off and put it back in. It will still eventually crash my game and will turn them back void/black

also error/errors 21 or 23