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SimGame1111's avatar
SimGame1111
Rising Novice
6 days ago
Status:
Reviewed

Blast from the Past: Unable to claim reward/Gnome fix failure message

I am unable to collect the blast from past event rewards. I had no problems, completing the event, but when I went to claim the reward I keep getting claim failed. Please wait and try again as the gnomes to try to fix the failure. 

Edit By Crinrict: Adjusted Title

Edit by Crinrict

Please try the following troubleshooting steps:

  • Restart the game
  • Move the following file to the desktop (PC/Mac only): Documents>Electronic Arts>The Sims 4>accountDataDB.package
  • Try going offline in EA app, start the game offline, then exit, go online again and start backup online.
error
pc

19 Comments

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  • SimGame1111's avatar
    SimGame1111
    Rising Novice
    5 days ago

    Sorry, I’ve never had problems with bugs in the same before. Is it gonna be able to get fixed before the event ends?

  • butterflylily7's avatar
    butterflylily7
    New Spectator
    5 days ago

    Having the same issue. Vanilla game, on PC, completed the tasks with no issue but when I try to claim it says "claim failed."  Exited and restarted and now the UI is entirely greyed out.

  • crinrict's avatar
    crinrict
    Hero+
    4 days ago

    Did you try deleting accountDataDB.package ?

  • talkattack's avatar
    talkattack
    New Spectator
    4 days ago

    I'm having the same problem. I already restarted the game and my PC

  • talkattack's avatar
    talkattack
    New Spectator
    4 days ago

    How do I do that? (The deleting accountadata)

  • crinrict's avatar
    crinrict
    Hero+
    4 days ago

    Go to documents\ElectronicArts\The Sims 4 and move the file accountDataDB.package to the desktop.

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