Cannot play in live mode on console but can use build mode

I have checked to see if there is a similar bug but cannot see one.  My issue is that my sim and their two toddlers were travelling with from their residential lot in Chestnut Falls to a playground lot that I placed in Newcrest.  When I choose the playground lot, It came up with an error message about restarting, the message disappeared so cannot remember the exact wording of it  but an exclamation mark appeared on the playground lot.   I restarted the game and cannot play any household now, it starts  the process of loading into any household but goes back to the manage worlds screen everytime.

I have completed a hard reset of my Xbox, unplugged it, does the same thing of not loading into any households.  I can edit lots in build mode, I went to the playground lot and tried to change it to Generic and removed and put down some new items.  I tried to save the lot to the new generic but just an infinite saving screen does not progress any further.  I have tried a totally new save file, same issue, cannot play any households.  I have uninstalled and reinstalled the base game, all kits, games and stuff packs, I own most of them but still cannot play any households.

What else can I do?