Ideas

Stephanie132392's avatar
Stephanie132392
New Spectator
2 years ago
Status:
Under Investigation

Certain Items look broken/invisible (Intel Iris XE, DX9)

The lockers are completely black, they still function though. Here's two photos in case someone knows why it happened. 

Ps: I don't have mods nor cc installed. 

Edit By Crinrict: Adjusted Title fit bug report at AHQ

68 Comments

  • remi2306's avatar
    remi2306
    Seasoned Newcomer
    5 months ago

    I've had the University Pack for a couple months now. But recently two items in the pack are driving me absolutely insane, I attached photos of them below. If they are placed or already on a lot they are completely invisible except for their shadow. If I try to place them in build mode the game completely crashes. Does anyone else have this problem? And is there a way to fix it?

     

  • remi2306​  I've merged your post with the master thread for this issue.  Please try running the game in DirectX 11 mode, as described here:

    DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide | EA Forums - 11811172

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • remi2306's avatar
    remi2306
    Seasoned Newcomer
    5 months ago

    It worked! Thank you so much, sorry for the late response. 

  • Dear sir/madam or whoever reads this, 

    In my game there is several items that are invisible when placed inside but are completely fine outside. Items I have noticed this with are some showers, some bookshelf’s, wall cabinets for the kitchen and lockers. 
    I have tried repairing my game and nothing changed it’s been like this for awhile now as I was hoping the next update would fix the problem. 

    I do not use mods so this is not causing the problem. 

    Thank you for reading and I hope this is fixed soon. 

    p.s. it happens in build mode and live mode 

    kind regards, 
    A player who has spent far to much money on this game. 

  • I'm having this problem too for the first time. Any updates about it? I don't use any mods or CC.

  • AuntNinja's avatar
    AuntNinja
    Seasoned Rookie
    2 months ago

    I just want EA to know that I actually want this pack but haven't bought it in the last several sales because of this specific bug.  My laptop has IrisXE and I run the game in DX9 so I guess HSY isn't for me.

  • Certain objects like certain showers, lockers, and bookshelves disappear or are graphically messed up in laptop mode. Many other players have experienced this as well. I shouldn’t have to turn off laptop mode to be able to see certain objects in the game. 

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