Game crashes, time stands still and unable to click on anything
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time
What is your current game version number? 1.121.372.1020 DX11
What expansions, game packs, and stuff packs do you have installed? Toddler Stuff, Spa Day, Seasons, Romantic Garden Stuff, Lovestruck, Pastel Pop Kit, Parenthood, Nifty Knitting, My First Pet Stuff, Luxury Party, Kids Room Stuff, Jungle Adventure, Holiday Celebration, Growing Together, Get Together, Fashion Street Kit, Discover University, Dine Out, Desert Luxe Kit, Country Kitchen Kit, Cottage Living, Blooming Rooms Kit, Backyard Stuff, Crystal Creations, Lovestruck Digital Content, Sims 4 Bonus Content, Eco Living, Cats and Dogs, Tiny Living, Home Chef Hustle
Steps: How can we find the bug ourselves? Unknown
What happens when the bug occurs? The game looks like everything is continuing, but the clock doesn't change (even if speed is changed), the background movement of Sims is repetitive (even if game is paused), and unable to click on any item in the game to add or change interactions
What do you expect to see? Time moving forward, able to direct the Sims.
Have you installed any customization with the game, e.g. Custom Content or Mods? No
Did this issue appear after a specific patch or change you made to your system? Presumably after most recent patch as I was trying to play through the current event (Lost Legacies - I had arrived at the Library Archive and the next task was to hack a computer, when everything stopped).
Please describe the patch or change you made.
I tried saving and exiting and coming back on a different day. When I opened my game and it loaded, the Sims were still stuck. I clicked 'repair game' on EA, but again, the Sims were still stuck when I re-entered the game.
