Hello, it has been over 20 days since I submitted my complaint, and so far, I haven't seen any response. Did I use the right method for this? I have to admit I get a bit lost in the complex maze of online processes—and not just with your company. Could you please confirm that my request has been acknowledged, even if you can't provide an immediate or even future fix for this bug, which I find particularly bothersome? I love sunrises, but the view from my stunning Del Sol Valley home is somewhat spoiled. That’s quite a letdown for a luxury residence! I can understand technical constraints that might make such a fix too costly. However, given the price we pay for every new pack, I think we are entitled to expect exemplary game quality—something that, unfortunately, isn't always the case. Since perfection doesn't exist in this world—or in the world of The Sims—I suppose we just have to accept it and view bugs as adding a certain extra charm to the game.