Hotkeys won't work

bonesisthebones​  Since the usual steps didn't work, I'll merge your posts with the bug report for generic hotkeys not working.  Please note that EA_Solaire has asked for saves from affected users and added instructions for providing them to the first post.

Hi, even though it all was confusing (I am not a tech person) I tried and followed the directions as best as I could, and nothing worked. My hotkeys are still broken. I disabled all in the overlays and that didn't help. I used the link and followed all the instructions and that didn't worth either. I'm not sure what else there is to do.  

bonesisthebones​  It's possible another app is running in the background and capturing the nonworking keys.  So please start by disabling any apps you use that come with overlays: Steam, Discord, etc.  Disable the EA App in-game overlay as well, under Settings > Application.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.