I can't access the gallery.

You know how you can open the gallery in create-a-sim and build mode, and there are three different options at the top? Yeah, well those options aren't there, and I can only access my gallery stuff. I usually download house shells and furnish them for my new sims, but now I can't download anything because I don't have access to the gallery where people upload their lots and housholds. I cant even look at my own showcase. This is a problem I'm experiencing on two xboxes in my home, and it's a big problem since the two Sim players in my house (me included) always download lots to get started since we suck at making lots ourselves. I've already quit and re-opened the game, reset the Xbox, checked the internet connection, and downloaded the most recent update. Please help.