If you are using mods Please move your mods folder to the desktop, delete Documents > Electronic Arts > The Sims 4 > localthumbcache, repair your game and then try again on a backup of your save to see of you can duplicate the issue on a game with no mods.
Please post in the mods forum if you require further help with this: The Sims 4 Mods & Custom Content | EA Forums
There's some stickies in the side bar where you can find more info.
If you are not using mods or the issue persists after removing them, please post here for troubleshooting: The Sims 4 Technical Issues - PC | EA Forums
Make sure to include you Computer's DxDiag
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post