Jet Black Sim (PS5)

My sim that I worked on for HOURS, has turned jet black. And I am unable to get her back to the original shade that she was. I have tried resetting my game, and all the other options recommended. I have even tried to resetSim firstname lastname. And it tells me Sim not found. You all really need to get it together. You fix the old bugs and create brand new one. 

Not okay...