Legacies and Royalty pack not showing up in game

I purchased the game on the EA app last week. When I downloaded and got around to playing it, it wouldn't show up in my game. I have uninstalled the game and the pack and reinstalled. I have restarted my computer. I have tried clearing my cache. Nothing has fixed the problem. Please help!! I am a loyal simmer with over 1300 hours of gameplay.