Packs show as installed in EA app but missing in game.

Hi everyone,

I recently purchased some packs (including High school years, home chef hustle, and laundry day). In the EA App, it says they are installed but when I open the game, they do not appear at all. there are no buttons or content related to them. I tried already everything to fix this.

I cleared  the EA cache

I repaired the game files

I removed my mods folder completely and tested on a clean game.

I even reinstalled the EA app and ran it as administrator. 

Nothing worked. Has anyone experienced this or found a solution>

thank you!