Paintings going blank, nothing works. When will this be fixed by EA?

For the last week or two whenever a sim paints by reference, once the game is saved and exited and then relaunched - the painting turns blank. I have tried every fix listed including moving the painting in live mode, back on easel, saving the room it is in into the gallery, ending the game using Save As instead of Save and Exit, moving into inventory, putting straight onto wall etc etc. When will EA fix this bug as it is the main highlight of my game?

Thanks!