Purchased packs not showing up in game content

long time sims 4 player here and this is the first time i have ever encountered this problem after buying and downloading a new pack

when i go to resume my game it wont let me travel to the new world saying it is not installed yet even though when i check my packs and content in the EA app it shows that the pack is installed. none of the build items are showing up either. it also doenst show up when i go to start a new game/when im checking in cas as well.

i already tried managing my add ons, repairing my game, clearing my EA app cache, and even uninstalled the sims 4 and uninstalled and reinstalled the EA app itself. 

idk what else there is to do that might help but if anyone can help that would be great 🤞