Recently purchased pack content not appearing in game

I'm having the same issue with my game!! It says in the EA app that its downloaded and shows up in the game but doesnt allow me to access the worlds or CC from the pack. Have tried everything, clearing the cache, repairing the game, uninstalling and reinstalling.

Just found out how to fix it! Somehow my pack was deactivated, I had to go into the game, click 'Marketplace', and then 'My Collection'. Click on the button that says 'Pack Selection' and make sure all are check marked. Hopefully this resolves your issue too!!

OMG YOU ARE AMAZING! After downloading Businesses and Hobbies, Nordhaven was grayed out and it said, “World not installed.” I have been trying to figure this out for hours! I restarted the app about 20 times, repaired, uninstalled, cleared the cache and nothing worked.  THANK YOU!!

I'm having the same issue but with two kits that I bought even before the Marketplace update, they show as installed in the "Manage add-ons" section, so I don't really know what is going on, I have deleted the EA App's cache and repaired the game. The only thing is that I don't have the latest update of the game because of the mess it caused, but still I got the kits BEFORE said patch, so...

You’re a saint!!! I was having this issue and you just fixed it.

Thanks for sharing! I've done every "solution" I've found on the net...nothing worked! 

having that same issue