Royalty Event Broken

I am at the part of the event quest where you have to win a chess match against the envoy.

When I go to the park the envoy does not spawn.

I tried calling her to the lot and she does not show up.

I tried creating a new game and she is still not showing up.

I do NOT use mods or CC. This is so unfair that the game is so broken because I really want to complete the event and the game is literally not letting me and therefore, I cannot receive the free items.