Recent Update 19th August 2025 "C" button Screenshot if you go into POV mode two end buttonds keybord right if you press the screenshot "C" button the game will crash and the PC. Send case to EA thi...
Ideas
Everytime I take a screenshot, the game freezes. I have no mods as the game just updated and I haven't put the mods folder back in my sims 4 folder yet. I have to keep restarting my computer to get out of the game so it totally freezes and won't come back.
Skyegal23 Does this happen in normal mode as well as tab or first-person (shift-tab) mode? It seems so from your screenshot, but I want to confirm.
Please try switching to windowed mode, and separately, try switching to DirectX 9 mode. Both are options on the graphics settings page.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Normal, I have never used the other two modes to take pictures. I will try your suggestions and see if it works
I have attacted the file you asked for
putting it in windowed mode seems to have fixed the issue
Skyegal23 Great. I've moved your thread to PC tech since windowed mode worked. The problem could be a background process, so try playing immediately after restarting your computer, with nothing running other than the EA App, and Steam if you use it. Disable the EA App in-game overlay, under Settings > Application, and the Steam in-game overlay if you play through Steam; and disable any other apps that come with overlays, for example Discord.
Hi, its still happenning, not as often but still freezes sometimes when I take screenshots and I have to force close the game
My Game completely freezes after i hit the C button to take a screenshot. I have to restart my PC to exit the Game.
It's not in POV mode but in normal Mode.
Skyegal23 Is that still in windowed mode, or in fullscreen? And I'm guessing you're still in DX9 mode, but please let me know if you've switched back to DX11.
Additionally, are there any other common factors for when the game freezes, for example maybe you're on a certain lot, or certain sims are present?
dabrat2255 I've merged your post with another one about the same issue. Please try switching to windowed mode, and DirectX 9 mode, and let me know whether either helps.
Please also provide a dxdiag, for reference. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Thank you!
It seems to work in window mode :)
Should I still provide a dxdiag file?
Its still in windowed mode and I havent switched back and it happens only when I press c to take a picture in game
Skyegal23 Then I'd like to see the type of crash, if any, this creates. so please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of this freeze. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I don't think my computer has that, it couldn't find it
