Recent Update 19th August 2025 "C" button Screenshot if you go into POV mode two end buttonds keybord right if you press the screenshot "C" button the game will crash and the PC. Send case to EA thi...
Ideas
485460 Your graphics driver is several years old and has been crashing. So please install the newest one AMD provides for your processor and graphics chip:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart afterwards and before trying to play.
If that doesn't help, try switching to DirectX 9 mode. You should be able to play in DX11 mode, but this is at least a useful test.
Bibliophile2019 LadyDarkSorrow Please try DX9 mode too, just to see whether it works. If it doesn't, I'd like dxdiags from both of you as well. LadyDarkSorrow I know I have a recent one from you, but if EA is looking into this issue, it will be helpful to have your dxdiag attached to this thread.
puzzlezaddict Sims 4 been rock solid from bios update. took screenshot/crash.. have dx11 log. you want it? . as you requested , testing dx9, crash on load game. 2nd time loaded, took 75 screenshots without problems. went back to dx11, game loaded without issues, screenshots working atm.
no crash from screenshot on dx9
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- EA_Cade12 months ago
Community Manager