Ideas
Temporary Fix!
Hey everyone, I wanted to share a temporary fix I found for this screenshot freeze bug. I play on Windows so I apologize for those who are on Mac. I do not have one so naturally I am unable to test for a fix for Mac users.
Here’s what to do:
1. Launch your game and load into your household(s).
2. Open Windows Game Bar by pressing Windows key + G on your keyboard.
- If a popup asks "Do you want to open Game Bar?", click "Yes, this is a game."
3. Enter Tab Mode in The Sims 4 to hide the UI, if you prefer clean screenshot without UI and menus.
4. Position your camera exactly where you want your screenshot.
5. Take the screenshot using Game Bar instead of pressing "C":
- Look for the camera icon 📸 in the Game Bar overlay (usually in the capture widget)
- Click the camera icon to take your screenshot (you can also use the shortcut Windows key + Alt + PrtScn)
6. Your screenshots will automatically save to: This PC → Videos → Captures
IMPORTANT!!!
- If the Game Bar keyboard shortcut (Windows key + Alt + PrtScn) isn't working: You can still click the camera button 📸 directly in the Game Bar overlay.
- If your camera moves when you try to click the screenshot button: Just reposition your camera where you want it, then left-click once on the ground, around your sim or an area around your focal point (I would avoid clicking directly on your Sim as this may trigger other actions). This stabilizes the camera, and then you should be able to click the Game Bar camera button without the view shifting.
Hope this helps until EA fixes this bug! I tried it on a clean install without mods and cc and with and was able to get screenshots without it freezing.
I attached a screenshot of what to look for when opening up Game Bar:
When you press Windows + G, the Game Bar will appear with several widgets. Look for the Capture widget (outlined in red) - the camera button inside (circled) is what you'll click instead of pressing C.