This is the text in the error message:
Server error. We could not process this gallery request. Please try again later.
I tried uploading the image from my phone, but I can't get my laptop to do ...
Ideas
kimmie9850 Please try clearing Windows temp files:
- Click Windows key-R, and a run box will appear in the lower-left corner of the screen.
- In the new window, type or copy & paste "%temp%" (without the quotes), and enter.
- Now your Windows Explorer should have brought you to the C:\Users\[your user name]\AppData\Local\Temp folder. Delete all files and folders inside.
- If some files or folders can't be deleted, restart your computer (a real restart, not sleep/wake) and try again.
Additionally, before trying again to open the EA App, clean-uninstall it with Revo Uninstaller (the free version is fine). Use the Intensive scanning method when asked. Restart your computer and download a fresh copy of the App installer from here:
https://www.ea.com/ea-app#downloads
Run it as an admin: right-click the download and select "Run as administrator." Then open Sims 4 and try to use the Gallery.
I did everything you said but it didn't help. I still have the same problems...
It's an EA problem. They should fix it if they even care if they get buyers for the new EP and kits.
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- EA_Cade11 months ago
Community Manager