Ideas
For several months (ever since the burglary update), I have been dealing with a major bug that has completely locked me out of saving builds/existing households to my personal library, as well as uploading them to the gallery. I have only been able to save/upload newly created households without issue. I play on a PS4 Pro with no modifications made to it all other games both online/offline, work completely fine with no issues, so I know for certain that this is a Sims 4 issue, not my console's (hardware/software) issue. I have tested out uploading different lot sizes if a lot is empty, if a lot has builds on it, what packs were used, if it was a save file issue. And all these attempts gave me the same error message of "Server error. We could not process the Gallery request." (I've linked a photo of the message below) I've even deleted The Sims 4 app and reinstalled it with no packs to see if that would work, and it hasn't made any difference. If I am missing something, please let me know because I have exhausted all my options. After having multiple of my personal (to The Sims Team on the forms) messages/requests ignored, and another subject which is full of hundereds of other people having this problem being unjustly marked as resolved (The Sims team gave a solution for PC players not console when that was the discussions point) I am out of hope and options. Even though probably no EA Forms person will help me if they see this, I'll still try once again.
About The Sims 4 Bug Reports
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- EA_Cade9 months ago
Community Manager