Ideas

CartoonTrain94's avatar
CartoonTrain94
Seasoned Adventurer
5 months ago
Status:
Under Investigation

Server Error whenever I'm upload to my personal gallery

This is the text in the error message: Server error. We could not process this gallery request. Please try again later. I tried uploading the image from my phone, but I can't get my laptop to do ...
the gallery
TheSimsDirect's avatar
TheSimsDirect
Icon for The Sims Team rankThe Sims Team
5 months ago

Marking as solution for visibility only! This issue is still under investigation. 

Hello again.

For anyone encountering this issue, can you share:

  • Dxdiag
  • A video of the upload attempt, with the error appearing.  (If you're able to capture a video)
Marihannah25's avatar
Marihannah25
New Rookie
13 days ago

Hi! Sorry, I'm a Latin Sims 4 player. I play on an Xbox One console, and it won't let me save houses to my gallery. We've been through at least two patches, and I don't see any updates that fix this error. 

Please, it's important that this bug be fixed. I'm not the only one in the community experiencing this problem.

Several of us use this problem on consoles (Xbox and PlayStation) as well as on PC and Mac.

Here's the announcement I get in the game. 

The translation is: "Server error: The gallery request could not be processed. Please try again later."

This same announcement has been around for at least two updates.

Thanks! 🌸✨

 

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