Sims 4 crashes when loading household

Stefaniya123​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If this doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

When will it be fixed 

@puzzleaddict that method only helps if you are willing to restart literal hours of gameplay. Once files get readded the issue persists and the alternate fix finds nothing.

ShortyGhislaine​  I'm not suggesting anyone abandon their saves or other content, only that would be helpful to know whether the issue is limited to saves, mods, etc. or is more global.  So if you're seeing this issue, please try my suggestion and let me know what happens, or what happened if you've tried it already.

briebabie​  If you'd like help, please try my suggestion.  This is mostly not a game bug but rather a system or mod-related issue, and it's important to sort those issues from anything caused by the game itself.

It doesn’t resolve with a vanilla game with mods disabled. All that did was destroy the saves since the update. When reloading the original file all saves after the update are gone and can’t be recovered.

puzzlezaddict​ I am having a similar problem too. I would get the error that the game failed to save. So i tried playing a New Game and it would just crash with no warning or error or a long lag. I tried uninstalling and reinstalling with the result still being the same. So I tried your suggestion  with what you said above. It still gives me the same result. Any assistance or new info will help. 

If you reread what I said, I did try both of your methods to solve the issue. I am not saying you said anything. I am simply pointing out that the first method would have you restart everything. The second method you suggested did not find anything either. 

The first one obviously had none of my saves and mods or cc, which you pointed out would happen. Once I added those files back I still didn't have access to them. 

The second method found nothing wrong with anything. 

I have tried your suggestion, I stated as much the first time, I'm restating so now. 

I am having a similar problem.  The game either stays stuck on the loading screen or it takes me back to the world selection screen.  Either way, I can no longer get any save file to load for me.  :(

elreyhaoson​  Please post a screenshot of the error, unless you're getting this error:

Error Code 403:8717c2e9:20314deb | EA Forums - 12493022

in which case please use that thread instead.

Kerrybubbles​  Please use this thread if the issue clears up when you remove your Mods folder OR disable mods (sometimes only one works):

When Loading Save, Game Returns to Neighborhood Select Screen | EA Forums - 12488560

and this thread if it doesn't help, or if you've never used mods with this save:

Cannot Load Into Lots after Aug 19 Update | EA Forums - 12489119