Sims 4

I have been stuck on this challenge for a week because I can’t claim the wooden throne. I have full internet connection in game getting update notices constantly, but when I click on it I get a message saying I’m offline. This happened right after I updated the game with the new expansion pack. I’ve already restarted my game 5 times. I’m left with having to delete sims 4 completely and reinstall, but I have months of play time and achievements and I’ll have to restart the entire event again. Any advise or ideas how to fix this issue, without having to delete sims4?