Sims Gallery doesn't have results

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• Does it show no results or do you have red X ?
• Do you have any filter/sorting applied when it happens or is it just generally when you open the gallery ?

Im having same issue. No mods/cc

Hi ahilldaw​ 

could you provide the info I asked earlier ?