Tenants can't pay rent in residential rentals

I'm currently playing as a family living in a residential rental owned by another played Sim who lives in world. I keep getting notifications that they need to pay rent but there's no way to do it. I've tried the phone, the mailbox, and the computer. I've shift-clicked on the mailbox, used households.force_bills_due multiple times with testing cheats on, removed mods and repaired the game, and none of that worked. This has made having my Sims living in a residential rental unplayable.