The Sims 4 Gallery

Hi, i am playing the sims 4 on my pc. I have no mods or CC in my game. My problem is that the gallery is not filtering any of the packs that I have which makes it so difficult to select anything off the gallery. And also whenever I do find a lot that has the packs I have in my game. It still shows that i am missing items. I NEVER click on custom content tab. SO that isnt the issue. Someone help me! I have no clue what to do!