Ideas

Timeout error when saving lots to My Library

When I try to save a lot (build) to My Library (local save), I often receive the following error message:

 

“Upload timed out. Please check your internet connection or try again later.”

 

This happens even when I am not uploading to the Gallery and even when playing offline.

 

When does it happen:

 

  • Large lots (e.g. 50×50)
  • Builds with many objects/furniture
  • After downloading a new expansion pack and the latest game update
  • Occurs both online and offline

 

What works / what doesn’t:

 

  • Small lots or unfurnished builds can be saved successfully
  • Furnished or complex builds frequently fail
  • Sometimes the error appears, but files are still created in the Tray folder
  • In some cases, the game freezes after attempting to save

6 Comments

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  • Miel_ielle's avatar
    Miel_ielle
    Seasoned Novice
    3 months ago

    Update: Someone mentioned on a different thread to press app recovery in the EA app to reset the app's cache. I tried it, and I was able to save my build, hope it works for you too!!

    This is currently happening to me (40x30) fully unfurnished/no landscape. I also can't change the lot type for some odd reason. I thought they fixed gallery saving issues already

  • Firestaar1's avatar
    Firestaar1
    New Scout
    3 months ago

    I'm having the same issues with and without mods, on clean save, but also on small lots also

  • channelvic's avatar
    channelvic
    New Spectator
    3 months ago

    I've been having this issue too and have tried everything to fix it but to no avail. Someone pls help!!

  • SimYouL8's avatar
    SimYouL8
    New Spectator
    3 months ago

    This is happening to me too. I’ve spent over 50hrs on my new build, and I can’t save it. It’s so frustrating. Before the latest update, the main box (with the lot pics and details) would eventually close (after 15-30mins), and I’d get the green box in the top right saying it was saved to my library, even with the error message still visible, but now it just doesn’t save - I’ve left it for an hour and still nothing. The game has now frozen (luckily I did a normal ‘save game’ before), and I can’t even Ctrl Alt Delete to close it. I’ve been having issues saving to the gallery for over a year now, but that workaround still made it just about ok. Now I can’t save to library at all. As building is what I do 95% of the time (the other 5% to playtest my builds), I’m really gutted with this. Please fix it ASAP, EA! 🙏 

  • SimYouL8's avatar
    SimYouL8
    New Spectator
    3 months ago

    Also note that I’ve never used mods or CC, and I play on my Windows laptop which is perfectly capable of running the game on max quality settings and has plenty of free storage space.

  • SparkleMuffinz21's avatar
    SparkleMuffinz21
    Seasoned Scout
    1 month ago

    I'm still having this issue and nothing people are recommending me to do is working.

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