Trying to pay the bills in Sims4 but it doesn't work.

So my electricity was shut off because I forgot to pay the bills - oops. I went to the mailbox to pay and the sim completed the action but the money didn't come out and nothing happened. I tried on the cell phone as well and nothing. I've also tried:
- Resetting my sim and delete the mailbox
- Reset the mailbox
- Moved Lots
- Tried the various autopay and force bill cheats
- Restarted the game a few times
- Had a sim move in and tried to get them to pay them
- Checked computer settings to make sure I had enough storage and such

Nothing has worked so far :/