Unable to select traits in CAS

I currently have all of the available packs, and I am missing the base and pack traits. I see the packs are currently downloaded, and my existing families are able to be played fine. Any troubleshooting tips are welcomed! 

What packs do you have, and are you missing traits from packs or the base game? A few people, including myself, are having issues right now regarding packs being installed on the EA app but not showing as installed in the game.

ME TOO

Creating a new family, and I am missing the traits? I have exited out of Sims and EA, cleared my cache and cookies and then restarted but came across same issue.  I dont use or have any CC or mods that were/are downloaded.

this is apparently still a problem 2 years later. I made sure my Mac pc was up to date, repaired the game from the ea app multiple times, tested to see if a specific mod was causing the issue, removed all my mods, deleted save files from the ea games-sims4- folder, deleted cache files, restarted my pc, uninstalled and reinstalled both the ea app and the sims4 game, created new game folders, and I didn't have this issue until the most recent sims4 update. which is funny how they fixed a bunch of bugs, but if they did I can't tell since I cannot get past the initial CAS. 

Also, is there a way to save without traits?

Hi, so I've gone into create a sim, created a whole household, and tried saving, only to realize I haven't filled out the traits. But when I try to do so, There are no traits icons to select, of drop-down menus for them, just nonexistent. So I can't save without traits, but I can't have a chance at getting my traits back without saving and rebooting. And I'm unable to use screen capture to properly show this issue.

I'm well aware this is a bug, but I have no mods, no cc, reinstalled the game completely, but idk how to fix it... any help?

so since the update i haven’t be able to see my traits in CAS. i thought it was my mods so i updated them and it still wasn’t showing. so i took all my mods out and deleted the cache files and i still cant see my traits. i dont know if this is a issue with just my game or others have this problem but i cant save my sims unless i randomize their traits. 

When I enter into CAS from the main menu I am unable to select any traits. The space is there but it is blank and you can't choose. The randomize button still works and traits show up once in active gameplay but when creating a new sim you can't choose. 

More info: Can shift-click sim and go back into CAS during active gameplay, and pick traits. No mods currently in folder.