Unable to select traits in CAS

All sims of any age are missing the option to assign traits!

Found that if I used the randomize traits thing, it at least lets you finalize your sim.  You may have traits that you don't want, but you can finalize and save.  I ended up with squeamish, cheerful, socially uncomfortable (or whatever that one is) and  another one I can't remember right now.  But, at least I didn't lose the character.

Same problem and situation with me.  I don't play with any mods.  And I was just making a new sim and I can't pick any traits and cannot finalize my sim either.    Didn't have a problem until this new event.

Is there any known solutions by now? I have the same issue. And its not my mods, i checked them all, did everything and the problem is still there. 

I currently have all of the available packs, and I am missing the base and pack traits. I see the packs are currently downloaded, and my existing families are able to be played fine. Any troubleshooting tips are welcomed! 

What packs do you have, and are you missing traits from packs or the base game? A few people, including myself, are having issues right now regarding packs being installed on the EA app but not showing as installed in the game.

ME TOO

Creating a new family, and I am missing the traits? I have exited out of Sims and EA, cleared my cache and cookies and then restarted but came across same issue.  I dont use or have any CC or mods that were/are downloaded.

this is apparently still a problem 2 years later. I made sure my Mac pc was up to date, repaired the game from the ea app multiple times, tested to see if a specific mod was causing the issue, removed all my mods, deleted save files from the ea games-sims4- folder, deleted cache files, restarted my pc, uninstalled and reinstalled both the ea app and the sims4 game, created new game folders, and I didn't have this issue until the most recent sims4 update. which is funny how they fixed a bunch of bugs, but if they did I can't tell since I cannot get past the initial CAS. 

Also, is there a way to save without traits?