Ideas

White Screen on Maps Error - Game save unplayable.

Hello EA Team, I have an error that has made my current game unplayable.

If I use the Manage Worlds tool and click on a map, the screen goes white/blank and I cannot move away from the screen. 

I have updated drivers, I have removed all mods, removed cache, I have opened up in windowed mode, I have updated the recommended graphic resolutions in the options and the error is still not fixed.

The file was working fine yesterday, I could access it and play with all the worlds, but today it gave me a White Screen on the maps, so it is unplayable. Each time I exit and try and restart, and same white blank screen issue.

I have checked all Bugs already posted, and there does not seem to be a solution for the White Screen. 

This is a legacy save file that I have been playing on for more than 3 years. This is the first error of this kind, in my game. The attachment button doesn't allow the save file to be uploaded, please advise where to upload the file?

Please assist as I have attempted every recovery route. thank you.

 

 

 

 

 

3 Comments

  • crinrict's avatar
    crinrict
    Hero+
    6 days ago

    Hi Jag_original​ 

    to be sure, you have white screens on all the maps ? Did you build any r-rentals in the worlds that have issues ?

  • Jag_original's avatar
    Jag_original
    New Spectator
    3 days ago

    Yes, I have rentals in almost all worlds. It has never been an issue in the past. Please assist.

  • crinrict's avatar
    crinrict
    Hero+
    2 days ago

    Hi Jag_original​ 

    I merged your post with the bug report.

    Make sure to click on upvote.

    There's some suggestions in the first post.