Formal Appeal: Account Compromised by Hacker & Technical Barrier to Support
Dear TOS Team, I am writing to you with a heavy heart to seek a final, fair review of my account . My account was unfortunately compromised by a hacker, and any violations that occurred were not my doing. Since then, I have been attempting to recover my account with a sincere and cooperative attitude. However, instead of help, I have encountered a "dead loop" within your system and dismissive treatment from the support staff. The Technical Barrier (System Bug): The webform strictly requires me to select a record from my "Ban History" to proceed. However, my history does not display the relevant case, making it impossible for me to submit a formal appeal. I have tried repeatedly, only to be blocked by this technical glitch. Failure of Front-line Support: When I sought help for this bug, the support agent provided cold, scripted responses (see attached screenshots). I was told "no one can help you" and "only you can submit," completely ignoring the fact that your own system is preventing me from doing so. This dismissive attitude has been deeply hurtful and feels like a denial of my right to a fair appeal. My Sincere Request: I have always valued this community and followed the rules. This account is important to me, and I am a victim of a security breach. I kindly request: A manual review of my account's login activity to verify the unauthorized access. An alternative channel to submit my evidence, bypassing the broken webform. A fair chance to restore my account standing. I trust the TOS team will see the injustice in this situation and help me remove this "thorn" that has been deeply troubling me. I am ready to provide any proof of identity and account ownership needed. Thank you for your time and for upholding the fairness of the platform. Sincerely, Dany
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EA NextStep, a step back
I am starting to think that they know what they are doing, seeing that the forum was the only resource that popped up when I was researching a problem I was pleasantly surprised to see a "contact us" button at the bottom of the support page. Now I was fully expecting an AI assistant, at least before speaking with support staff or having a ticket created, but what EA has created is well beyond any other assistant I have ever had the displeasure of navigating. Every single prompt from EA NextStep comes with little to no regard of the information you entered into the window previously. Beyond stating your name multiple times be prepared to state your problem, game, and system multiple times in repeat. And for those of you as gullible as me, hoping, praying to at least have an actual ticket created and maybe get a chance to have another person review your problem, let me save you the effort. At the end of each session with EA NextStep it will prompt you to the EA "Self Help" guide where the AI chose an article for you to read and hopefully fix the problem yourself, the only problem, it doesn't actually listen to your problem. I was trying to solve the random EA app failure on PC and beyond having to give it all of the important information multiple times, I was offered a generic "game help" article, a "login help" article, and a "connectivity troubleshooting" article, none of which actually addressed the problem or the fact that I had attempted many of the steps those articles were suggesting before trying to find more help. If anyone has a solution to the EA app bug, I would be very appreciative, but I will not hold my breath on EA finding the solution, as the multitude of threads on and off of this site complaining about the exact issue I was having, and the EA proposed solution, if all else fails, factory reset, and the EA app and EA games are just not worth that effort.Lost access to purchased content after misleading support guidance
Hello, I am requesting help regarding an EA account linking situation. During a support interaction, I changed the linked PlayStation account while trying to resolve an issue. The irreversible consequences and loss of access to my existing progress and purchased content were explained only after I had already proceeded with the change. If I had been clearly warned beforehand, I would not have performed the account switch. Support agents confirmed the 6-month relinking restriction, which currently prevents me from accessing licensed content that still exists on my original EA account. I am not requesting a policy bypass, but I kindly ask if this case can be reviewed considering that the action was taken following support guidance without full prior warning. Thank you for any assistance or review.EA Javelin False Positive Case238174207
Hello everybody, I know I'm just another number on the board, reading the forums and other experiences i have little hope. If a EA member or Dev can actually have a look at the case number and provide me with some context on the issue. Ticket status Waiting on Studio for about a week now... Ban Reason Gameplay enhancement. Status permanent. I have not received any information on what actually triggered this ban, no illegal software is running on my machine. The automated response given on my 1st appeal is useless. From the forums i can see it could be multiple previously reported apps, Logitech MxKeys, Corsair iCue, MSI Afterburner and so on.. I completely agree to post information for the reason of my ban publicly.EA account server connection/email change
Ive just bought FC26 Toty edition but it wont let me play pro clubs or have access to any in game passes or progressional rewards. It only allows me to play Ultimate team and co-op seasons. Im not sure what the issue is. I thought maybe it had to do with the fact the email in the EA account is old however EA wont allow me to change it without having access to that email address (I dont have access to it anymore). Is there really no support line i could call to sort this ?
Changed EA ID - Only Changed in Some Places
Howdy, Recently discovered my EA ID was wrong, somehow it had reverted to one I hadn't used since the 2000s. Can't change it back to the correct EA ID because it's in use (by me), so had to stick a 0 on the end - **bleep**! Anyway I changed my EA ID through the website, and the website accepted it and displays the new ID in the top right corner. However it only changed in some places, Help, Forums and EA App all show the old ID. Example in the attachment, left is the account website, right is EA App. Have had a couple of goes at fixing this through EA Help, but I keep getting fobbed off by chat support. They tell me they've elevated the ticket and someone will get back to me, and then my case is marked as either "Waiting for Player" or "No Fix". So far I've never actually heard from the higher tier technicians they promise to forward my issue too. Given they "helpfully" suggested I might have more luck via the forums - has anyone else had this issue with their EA ID getting glitched? Cru PS: Couldn't see a forum for EA Account, so filed under the App
Recently merged 2 EA accounts and I can't link my Steam account until next year.
Like the title said, I can't link my Steam to my now single EA account. I played the BF6 Beta and completed all challenges, so does that mean screw me until I can finally link my Steam to my EA account or what? Support didn't help me and said EA itself can't do anything about it until the cooling period or whatever is over. Update: My cooling period is over, but it is not letting me connect my Steam to my only EA account. I used my login info for my old account to see if it's still up and is still connected to my Steam account, but it logs me into my active account and I'm assuming that means that 2nd account has been merged. Why is it still refusing to let me reconnect my Steam account?
