Says account disable but no reason to why.
Got a "Your account has been disable" messages when loading up, so i scan the QR code to see why but when I log in its states there is no penalty. "No History. You have no violations or appeals on your account" So at the next step it says to use the tool to appeal but since there is no ban to appeal, i cannot selecta anything. What do i do? Thank you in advance6Views0likes2CommentsEmail Hacked.
Hello, recently I found out my email on my main account has been changed to a very weird one. I don't know when this happened as I signed in with my gmail and still worked, please any EA Staff please help me I got my usernames, past transactions and everything just let me get back my email for safety.Solved26Views0likes3CommentsLinked wrong PSN account. HELP Please!!!
I need help, I linked the wrong psn account as I was auto logged in on my browser. When trying to link my psn to apex legends, it just linked it to the one I no longer use but now I cannot unlink it and link it to the correct one and there is no way to contact EA and make a ticket as when I try speak to an advisor, it gives me an issue saying the advisor cannot help with this issue or something like that?? What can I do?11Views0likes1CommentEA Proof of Purchase (PS5)
Team, As on 25 July 2026, the Playstation Store (on console) does not generate a Transaction details page instead it just generates a QR which when scanned leads to PS Store web or app (if installed). Due to above changes, generated a console transaction detail screenshot necessary as per EA proof of purchase policy is impossible. I request the associated team to please update the article so relevant and up to date (proof that can be generated by user) information is asked by support to concerned users and for them to validate the purchase. https://help.ea.com/en/articles/orders-and-rewards/proof-of-purchase/ Best, C3YKASolved70Views0likes4CommentsMy ea account was hacked they changed my email and password
i was to late to check my spam folder so i couldnt recover my account. i had to make a new email just so i could post here because i cant login. [CM Edit: Removed one attachment that displayed an email address.]Solved36Views0likes4CommentsSteam recovered, wrong EA account still linked
Hey everyone, I'm honestly posting here because I don't know what else to do. A few years ago, my Steam account got hacked while I wasn't really playing games anymore. During that time, whoever had access to my Steam account linked their own EA account to it. I eventually recovered my Steam account through Steam Support, so I'm 100% the rightful owner again. The problem is that my Steam account is still linked to the hacker's EA account, and because of that I can't link my own EA account. I've been going back and forth with EA Support for over a week now, and it feels like I'm just getting the same copy-paste replies. First they told me to contact Steam so they could confirm I was the owner of the Steam account. I did that, got the confirmation from Steam, sent everything to EA... and nothing happened. Then they told me to wait because they couldn't make any changes at the moment. So I waited two weeks, contacted them again, and... same answer. Today I'm still being told to wait because they "can't make changes to an EA account that isn't mine." The thing is... I'm not asking for access to that EA account. I don't care about it. I just want the unauthorized link between my Steam account and the hacker's EA account to be removed so I can finally link my own EA account. To make things even stranger, I installed FC 26 Showcase yesterday and when it tried to connect through Steam, EA's servers were apparently unavailable. It made me wonder if the EA account linked to my Steam has been banned or even deleted. Has anyone actually managed to solve a situation like this? Is there another department I should contact, or am I just stuck getting the same automated replies forever? I'd really appreciate any advice because at this point I'm completely out of ideas.Solved53Views0likes3CommentsEA won't accept any purchase methods
I have been trying to purchase two expansion packs for the sims 4 on mac but every time I try to pay I get the message that this payment method isn't available at the moment or that they can't verify it's me. I tried apple pay, credit card and paypal (even a friend's klarna), tried to purchase via the app and a browser - I also used another browser but nothing seems to work. I've never had any issues with purchasing anything online so I'm sure the problem is not my side.313Views2likes4CommentsCan’t get in touch with anyone!
Hi all, how do I get in touch with someone from EA? My account password has expired, and I no longer have the email or phone number. I was able to get in touch yesterday but now it keeps saying Advisors don’t support these issues? One of them also sent me an email address I could email only to get an email back saying the address is no longer in use? How can I speak to someone?61Views0likes3Comments