Unable to download XBOX Game pass eligable games on EA App PC
At this moment I have game pass ultimate For pc, I have already downloaded games and everything. Every time I give download in the xbox application to an EA game it sends me to the EA application, but in the application it appears to me to buy the game or to subscribe to EA play. I have already uninstalled and installed the EA app, linked and unlinked the xbox account, logged out of my account and logged in through xbox. I don't know what else to do.
Time Played Rest to Zero since the Update
Since the recent update, my playtime hours have been reset to 0. I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's. From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened. I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only. I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played. I want my hours back, please. How do I do this? It cannot be possible that this happens!
Missing Game In Library
I had purchased Fifa 16 back in 2016 on Origin, but now in my EA app, I don't see the game. I have all the other games I had purchased before EA app replaced Origin, but Fifa 16 is missing. I've contacted EA support several times and I have tried all the steps they suggested such as clearing cache, restarting the app, checking hidden games folder, logging out and in, but still no success. Any suggestion would be great!
