BF6 Epic Purchase Fails With EC:10011, Steam Version Works

I purchased Battlefield 6 Standard Edition through the Epic Games Store on October 25, 2026, for $30.59, and I couldn't even get the game installed because of an EA account authentication error.

Every time I clicked Install through Epic, the EA app would open and give me this error:

"Account error when switching accounts. Your game couldn't be launched because a login error occurred from Epic. Try again later. If the problem continues, contact EA Help."

**Error code: EC:10011**

At one point, the EA app also claimed I didn't have access to the game, even though Epic confirmed my purchase.

For context, I'm on Windows 11, and my EA account is already linked to Steam. I previously had Battlefield 6 installed through Steam, but I was specifically trying to launch my newly purchased Epic version through the Epic Games Launcher.

Here's what I already tried:

- Completely closing and restarting EA, Epic, and Steam.

- Clearing the EA app cache through App Recovery.

- Clearing the Epic Games Launcher cache.

- Ending the EA Background Service through Task Manager.

- Restarting my computer.

- Checking my linked accounts through EA Account Settings.

- Attempting to start the installation directly through Epic instead of Steam.

Nothing worked. The same EC:10011 error appeared every time.

What makes this even more frustrating is that I eventually purchased Battlefield 6 AGAIN through Steam for $69.99, and that version works perfectly fine. I can now access the full game and multiplayer without any issues.

So I ended up spending **$100.58 on two copies of the same game** just to play with a friend. I've already requested a refund for the Epic purchase.

I'm posting this because this appears to be an issue with the authentication process between Epic and EA, rather than Battlefield 6 itself. I also couldn't find a way to submit an actual support message to EA about the issue.

Can an EA Community Manager or someone familiar with the EA app's account authentication process look into EC:10011? Is this a known issue with Epic purchases, and is there an actual fix?

I'd appreciate it if this could be passed to the appropriate technical team. Buying a game through an authorized storefront shouldn't result in this much troubleshooting, especially when the exact same game works immediately through another launcher.